Every NOOK bag is checked before it ships. We don't offer refunds, but we're happy to exchange your bag within 7 days of delivery if something isn't right.
What's eligible
- Items that are unused, with all tags, dust bag and original packaging intact.
- Items with a manufacturing defect or damage on arrival.
What's not eligible
- Bags that show signs of use, wear, stains or alterations.
- Gift cards and items marked final sale.
How to request an exchange
- Write to us within 7 days of delivery via our contact page with your order number and clear photos of the item.
- Our team will confirm eligibility within 2 business days and share the return address.
- Once the item reaches us and passes inspection, we'll dispatch your replacement within 2 business days.
For defective or damaged items, we cover the return pickup and replacement shipping. For all other exchanges, return shipping to us is borne by the customer; we ship the replacement free of charge. One exchange per order.
If a replacement is out of stock, we'll offer store credit of equal value, valid for 12 months.