Refund policy

Return, Refund & Exchange Policy

Returns: Request within 3 days of delivery.
Exchanges: Request within 7 days of delivery.
The item must be unused, unworn, and in its original condition, with all tags, dust bags, packaging, and accessories intact.
Items that show signs of use, damage, stains, odours, or missing tags or packaging will be rejected and sent back to the customer.

Products bought on sale, at a discount, or with a promo code are not eligible for return or exchange.
Free gifts and promotional items cannot be returned or exchanged.

Email [support@mynook.in] or WhatsApp [+91 7203004866] with:
- Order number
- Reason for return or exchange
- Clear photos of the product, its tags, and its packaging
Requests made after the eligibility window will not be accepted.

We arrange a reverse pickup from your delivery address. Pickup is subject to serviceability at your pin code.
A reverse pickup fee of ₹[100] is deducted from your refund.
If reverse pickup is not available at your pin code, we will share the return address. You can then ship the item yourself, and the pickup fee will not be charged.
Please pack the item securely in its original packaging. NOOK is not responsible for damage caused by poor packing.

Every returned item is inspected within 2–3 business days of reaching our warehouse.
If the item fails the quality check, the request is rejected and the product is shipped back to you.

Prepaid orders: The refund goes to the original payment method.
COD orders: The refund is made by bank transfer or UPI. We will ask you to share the account or UPI details.
Refunds are processed within 5–7 business days after the item passes the quality check.
The refund amount is the product price minus the reverse pickup fee. Shipping charges and COD fees are non-refundable.

You can exchange for a different colour or design of equal value, subject to stock availability.
If the replacement costs more, you pay the price difference before it ships. If it costs less, the difference is refunded using the refund methods above.
If the requested item is out of stock, a refund will be issued instead.
Each order can be exchanged only once.

Report the issue within 48 hours of delivery, with an unboxing video that clearly shows the sealed package being opened.
If the claim is verified, we send a free replacement or a full refund, and no pickup fee is charged.
Claims without an unboxing video may not be accepted.

You can cancel an order before it is shipped, and you will receive a full refund.
Once an order has shipped, it cannot be cancelled. You can request a return after delivery under this policy.