Shipping policy

Shipping Policy

Shipping Coverage

  • We ship to most pin codes across India.
  • Enter your pin code on the product page or at checkout to confirm we deliver there.
  • We do not ship outside India at the moment.

Shipping Charges

  • Free shipping on all orders, with no minimum order value.
  • Cash on Delivery (COD) is available with no extra fee.
  • Prepaid orders get ₹100 off at checkout.

Order Processing

  • Orders are packed and dispatched within [1–2] business days of being placed.
  • Orders placed on Sundays or public holidays are processed the next business day.
  • Once your order ships, you will receive tracking details by SMS, email, or WhatsApp.

Delivery Timelines

  • Metro cities: [3–5] business days
  • Rest of India: [5–7] business days
  • Remote areas and North-East: [7–10] business days
  • These timelines are estimates. Delays can happen because of courier issues, weather, festivals, or other events outside our control.

COD Order Confirmation

  • We may contact you by call or WhatsApp to confirm your COD order before it ships.
  • COD orders we cannot confirm within [24–48] hours may be cancelled.
  • If COD orders are repeatedly refused or not accepted at delivery, COD may be disabled for that customer on future orders.

Delivery Attempts

  • The courier will make up to [2–3] delivery attempts.
  • If delivery fails because of an incorrect address, an unreachable phone number, or the customer refusing the package, the order is returned to us.
  • For prepaid orders returned this way, we refund the order amount minus the forward and return shipping costs.

Address Changes

  • You can change the delivery address only before the order ships. Contact support as soon as possible to request a change.
  • Please make sure your address, pin code, and phone number are correct when you place your order.

Damaged or Tampered Packages

  • Do not accept a package that is visibly damaged, opened, or tampered with.
  • Record an unboxing video for every order. You will need it for any damage or wrong-item claim.
  • Report the issue within 48 hours of delivery. The full process is covered in our Return, Refund & Exchange Policy.

Tracking

  • You can track your order using the link sent to you after dispatch, or by contacting support with your order number.